Cancellation and Refund Policy

Cancellation Policy:

Order Cancellation Timeframe:

Customers can cancel their orders within 24 hours of placing the order. This 24-hour window allows customers to change their mind while ensuring we can manage our production schedule effectively.

How to Cancel an Order

To cancel an order, customers must:

Contact our customer support team via email at support@harbhy.com and we will get back to you in 24 working hours.
Provide their order number and full name
Submit the cancellation request within the 24-hour timeframe

Cancellation Restrictions

Orders cannot be canceled once they have been processed for printing or have entered the production stage
Orders cannot be canceled once they have been dispatched for shipping
Custom or personalized items may have different cancellation terms due to their bespoke nature

Cancellation Charges

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we do not impose any cancellation charges on customers who cancel within the specified 24-hour timeframe. This complies with Indian law which prohibits e-commerce entities from imposing cancellation charges unless similar charges are borne by the platform itself.

Refund Policy

Refund Processing Timeline

All approved refunds will be processed and credited to the customer's original payment method within 6-7 business days from the date of cancellation approval. The exact timeline may vary depending on the customer's bank or payment provider.

Full Refund Eligibility

Customers are eligible for a full refund when:

The order is canceled within the 24-hour cancellation window
We cancel the order due to stock unavailability, production issues, or other circumstances beyond customer control
The delivered product has manufacturing defects or quality issues
The delivered product differs significantly from what was ordered

Returns Policy

Return Reasons

We accept returns for the following reasons:

Manufacturing Defects: Products with printing errors, color discrepancies, or physical damage
Quality Issues: Products that do not meet our quality standards
Wrong Product: If you received a different product than what was ordered
Damage During Shipping: Products damaged during transit

Return Process

Contact our customer support team within 7 days of delivery
Provide clear photographs showing the issue
Include your order number and description of the problem
We will provide return instructions if the return is approved

Non-Returnable Items

The following items cannot be returned:

Products returned due to buyer's remorse or change of mind
Products that have been worn, washed, or used
Products damaged by misuse or normal wear and tear

For all cancellation and refund inquiries, please contact us at Email: support@harbhy.com.

Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

Important Notes

Compliance: This policy is designed in accordance with the Consumer Protection Act, 2019, and Consumer Protection (E-Commerce) Rules, 2020
Communication: All cancellation and refund requests must be made in writing via email for record-keeping purposes
Processing Time: Refund processing begins only after we receive and verify the cancellation request
Customer Responsibility: Customers are responsible for providing accurate contact information and order details

Policy Updates

We reserve the right to update this policy as needed. Any changes will be communicated to customers via email and updated on our website. The latest version of this policy will always be available on our website.

Last Updated: September, 2025

This policy ensures compliance with Indian e-commerce regulations while providing clear expectations for your customers regarding cancellations and refunds. The 24-hour cancellation window and 6-7 day refund timeline align with industry standards and legal requirements.